ACCESSIBILITY BLOCK I
At Milestones, we aim to be as accessible as possible to everyone. If you have any questions before your visit, please call us on 01256 639550 or email us here
GOOD TO KNOW
ACCESSIBILITY BLOCK II
Parking
There are seven allocated accessible parking spaces near the main entrance and space available for coaches and minibuses. Parking spaces for blue badge holders do not need to be booked in advance.
Toilets
Accessible toilets can be found on both entrance and museum floor levels.
GETTING AROUND THE MUSEUM
Wheelchairs can be borrowed for use during your visit. The wheelchairs are free, but subject to availability, so we recommend booking in advance. We do not have mobility scooters for hire, but you are welcome to bring your own.
The main doors into the museum are double width and open automatically. There are two lifts available, one either side of the main stairs.
Milestones is built on three levels with cobbled floors and tramlines in the Victorian and Edwardian parts of the museum. Some difficulty may be experienced by wheelchair users in this area. The 1930s area is flat, although some parts of the flooring are textured. Both areas have pavements with dropped kerbs.
Download our map below showing an accessible route around the museum avoiding most of the cobblestones (this is also available to pick up at our Welcome Desk).
HELPFUL DOWNLOADS
To help all visitors get the most out of their visit and know what to expect, you'll find below some helpful maps and a visual story for you to download.
ACCESSIBLE ROUTE MAP
SENSORY MAP
VISUAL STORY
ASSISTANCE DOGS
Guide and assistance dogs are welcome at the museum. They should be appropriately trained, supervised and kept with you on a leash at all times. Where possible, dog owners should bring their Assistance Dogs UK (ADUK) identification book and dogs should wear the appropriate tabards or harness.
ACCESSIBILITY BLOCK IV
Carers
We welcome personal assistants (carers) free of charge with those visitors that require them. If a customer requires multiple personal assistants, arrangements need to be made with the venue.
Quiet times
If you are looking for a quieter visit, we would recommend a weekday. Schools visiting Milestones normally leave at around 2pm.
AUDIO DESCRIPTION TRIAL
We're looking for visitors aged 18+ to try our new museum audio description. This audio description has been created with a group of blind, partially blind and sighted visitors and funded by Royal Holloway and in partnership with Vocal Eyes and Hampshire Cultural Trust.
Please note that this is not a full audio tour of the museum. This is a work in progress and is a trial of audio description we hope to develop in the future. We would love to hear your thoughts. If you have listened to the audio description, we would really appreciate if you can complete a feedback form.
The first 50 visitors who experience and feedback about the audio description whilst in Milestones Museum can enjoy a free hot or soft drink from our café up to £4.40! When in venue, simply show your completed feedback page to one our staff who will provide you with a voucher. Please note that the following terms and conditions apply:
- Offer available to the first 50 visitors who experience the audio description at Milestones Museum and complete the visitor feedback page while in the venue.
- One voucher entitles the visitor to one free hot or soft drink from the Milestones Museum café, up to the value of £4.40.
- One voucher may be issued per person over 18+ only.
- The completed feedback page must be shown to a member of staff in the venue to receive the voucher.
- The voucher is valid for use on the same day only and can only be redeemed at the Milestones Museum café.
- No cash alternative is available, and the voucher cannot be exchanged for cash or used towards any other purchase outside this offer.
- The offer is subject to availability and may be withdrawn or amended at any time.
Can't get to the museum but want to try this at home? Access the audio description playlist here. If you do follow along at home, don't forget to complete our feedback survey.
COMMONLY ASKED QUESTIONS
Everything you need to explore a great day out at Milestones Museum.
We are on Basingstoke Leisure Park and our postcode is RG22 6PG. Milestones Museum has both ample free parking and a broad range of public transport connections, find out more here.
Yes, we have ample free parking at the venue, the car park in front of the building is sometimes full or reserved for blue badge only (during large events), in this situation you may use any of the car parks across Basingstoke Leisure Park and follow pedestrian signage to the venue.
Tickets are also available to buy in-person at our Welcome Desk, however we recommend you book your tickets online for a smooth entry - Find out more on our pricing.
We recommend existing ticket holders still book a day and time to visit for smoother entry - you will not be charged at checkout/on completion of your booking. Please make sure you provide the email address you originally booked with to ensure your ticket is still valid.
Yes, we offer 50% off for Art Fund members and National Art Pass holders . Museum Association members are entitled to free entry to Milestones Museum. Full details at the bottom of this page. Tickets can be purchased at the venue only and cannot be pre-purchased online. Please bring proof of current membership with you when you visit.