Milestones is a large modern building which houses the museum as well as public service areas and staff offices. The museum displays a range of social history, transport and technology collections from Hampshire’s Victorian and 1930s past. Visitors can walk through recreated streets from the past and visit a variety of buildings which house either period interiors or a modern gallery space.

All materials used to create our scenes are real e.g. bricks and stone. The Victorian part of the museum has a predominantly cobbled floor with tramlines. The 1930s area is flat though some areas of the flooring are textured. Both areas have pavements with drop kerbs.

Please read your Teacher's Pack carefully and ensure that you note and share with your group the key safety information either before you arrive or immediately after arrival at the museum. We have first aiders and a first aid room on site. Please report any incidents, however minor, to a member of staff. Mobile phones may not work well in all areas of the building but there is access to landlines in case of emergency. 

Milestones’ staff should be easily identifiable – most carry radios and wear purple uniform with the Hampshire Cultural Trust logo on. There are also Costumed Interpreters on the museum arena.

Risk assessment guidance

All Milestones’ activities and resources are risk assessed in accordance with Hampshire Cultural Trust policy. Milestones is a Hampshire Cultural Trust facility and therefore operates within Hampshire Cultural Trust's rigorous Health and Safety policy. Schools are also required to do their own risk assessments which take into account any specific needs that the group they are bringing may have.

Please see our basic guidance to help you complete your risk assessment for your visit to Milestones on the other tabs on this page. We suggest you take the opportunity to make your own familiarisation visit in order to complete your risk assessment.

Quality badge

Milestones Museum holds the Learning Outside the Classroom Quality Badge accreditation.

What is the LOtC Quality Badge?

If an organisation is displaying the LOtC Quality Badge, schools can be assured that their venue has met required standards, so teachers do not need to carry out their own risk or quality assessments regarding the activities provided.

In addition, applicants must be offering genuinely beneficial services to schools, to support their delivery of the curriculum.

The LOtC Quality Badge is the nationally recognised indicator of good quality educational provision. It provides for the first time a national award combining the essential elements of provision - learning and safety - into ONE easily recognisable and trusted accreditation scheme for ALL types of learning outside the classroom provider throughout the UK. This includes museums, art galleries, adventure centres, nature reserves, science learning centres and farms among many other provider types. The scheme is managed and developed by the Council for Learning Outside the Classroom

What are the benefits of the LOtC Quality Badge for children and schools?

The LOtC Quality Badge means that Milestones Museum has passed a robust assessment designed to ensure that we are meeting schools' learning and risk management needs. On the Council for Learning Outside the Classroom’s website you will find an information document here outlining what you can expect when using a LOtC Quality Badge accredited provider, and the benefits of doing so. This can be printed off and incorporated into your health and safety procedures or LOtC/educational

General visit

Hazard identified

  • Risk of traffic accident in car park when entering Milestones
  • Risk of tripping/falling over when travelling downstairs
  • Risk of falling over on uneven cobbled streets or kerb stones
  • Safeguarding Issues
  • Fire alarm

What we do about it

  • The coach can stop directly outside the door and the children disembark straight on to the pavement
  • Appropriate supervision of children through correct ratio of adults to children (KS1 1:5; KS2 1:10)
  • Children to travel on stairs on left hand side in single file holding on to handrail
  • Children asked to walk around museum
  • Appropriate level of adult supervision
  • Milestones provides lunchroom facilities for use only by visiting school pupils and accompanying adults in a non public area of the building. Our Upper Education Room has toilets solely for use by schools. Our Lower Education Room requires use of public toilet facilities. Supervised access by school staff is required at all times.
  • Milestones has a costume tent which is available for use by both the public and school visitors. All costumes are to be tried on over own clothes (no removal of clothes other than cardigan or jumper). See specific school session Hazard information relating to your schools booked activity.
  • The building is equipped with tested fire alarms
  • The group will be given information on evacuating the building during the health and safety briefing


Audioguide programme

Specific risks for the Victorian Britain audioguide programme:

Hazard identified

  • Inappropriate use of audioguides could lead children to injure themselves or others
  • Risk of transmission of infection from use of audioguides by different visitors
  • Noise – volume level on audioguide
  • Risk of tripping over when carrying audioguide and listening to commentary
  • Costume Rail - trying on and removing replica costume over own clothes (no removal of clothes other than cardigan or jumper) risk of inappropriate help by museum staff.

What we do about it

  • During health and safety briefing, everyone is shown how to use the audioguides correctly
  • Carry cords can be adjusted in length
  • There are no identified activities or other risks that are likely to cause the carry cords to become caught in a dangerous manner. Visitors are not required to ascend or descend steps whilst in possession of audioguides. Audioguide handsets are not to be removed from the museum floor and a box is provided for groups to put their audioguides in before they go upstairs.
  • Handsets are thoroughly cleaned with proprietary telephone cleaning wipes after use
  • Use of the audioguide requires visitors to hold the handset like a telephone, with the speaker directly next to their ear. Volume is controlled via + and – buttons on the handset. Even on the highest setting the volume is well within safe limits.
  • All narration requires children to pause the programme while they find the appropriate place to stand, observe and listen
  • All costumes are to be put on over own clothes with the support only of school staff in accordance with the school’s safeguarding policies.

Facilitated sessions

Specific risks for World War Two, Toys and Games, Transport and Travel, Homes and Discovery and LEGO (R) Mindstorms (TM):

Hazard identified

  • Trying on and removing replica costume over own clothes (no removal of clothes other than cardigan or jumper) risk of inappropriate help by museum staff
  • Some objects from the handling collections are quite heavy/sharp.
  • Transport & Travel programme: some vehicles can be boarded but not others

World War Two programme: Anderson Shelter: Risk of bumping head or accident inside as it is darker inside than out

World War Two programme: risk of transmission of infection from use of replica gas masks by different children

LEGO (R) Mindstorms (TM) programme: use of electronic equipment:

  • Risk of injury from electronic equipment used inappropriately
  • Trip hazard from trailing leads
  • Risk of swallowing small LEGO parts

What we do about it

  • All costumes are to be put on over own clothes with the support only of school staff in accordance with the schools safeguarding policies.  School staff to supervise dressing up at all times.
  • There will be supervision and guidance on how to handle the objects
  • The condition of the objects is checked regularly by the facilitator of the session
  • Any objects which may pose a health and safety risk are secured in a Perspex box
  • The session is appropriately supervised by the facilitator and adult helpers
  • Vehicles which can be boarded are clearly indicated by signs and museum staff will invite participants to board
  • Please only walk in the museum and take care around the vehicles
  • Shelter built to order and complies with Hampshire Cultural Trust requirements having rubber edging at every edge
  • Facilitator cleans replica gas masks with anti-bacterial wipes after every session
  • Minimum age of 8 years old (Year 4) recommended
  • Students supervised by school adults at all times when using electronic equipment and LEGO parts
  • Facilitator trained to use equipment correctly
  • Students and school staff shown how to use equipment correctly
  • Room set up to avoid cables in walkways. Exposed cables covered by rubber cable mats
  • School staff to control and be responsible for student behaviour and supervision at all times