Milestones Museum remains closed to the public for the time being, but in line with the government’s roadmap for lifting lockdown restrictions, we’re planning to re-open our doors on Friday 21 May. You can still buy admission tickets online and will be able to pre-book a day and time to visit us from Friday 30 April. In the meantime, we’re still open online at Culture on Call, where we continue to bring arts, culture and heritage straight to you, wherever you are!
To help keep everyone safe, we’ve made some changes at Milestones Museum. We have introduced a number of measures in line with government guidelines to help manage our visitor numbers and ensure we maintain social distancing to protect you, our staff and volunteers. Please read on for information about purchasing your admission ticket, booking your visit and what to expect when you are with us.
What we are doing to help reduce the spread of COVID-19
- Giving you a warm welcome at a safe distance
- Introducing advanced booking to reduce queues
- Using signage to help you maintain social distance
- Asking for cashless payment wherever possible
- Providing hand sanitiser for you to use
- Taking away high-contact exhibits and displays
If you have any concerns or questions during your visit, please talk to a member of our team – they will be happy to help you.
You can find out answers to some commonly asked questions in our re-opening and coronavirus information and FAQs.
Booking your visit
We have introduced advanced booking to Milestones Museum to help us manage our visitor numbers. You need to purchase an admission ticket and book a visiting time. Booking your visiting time is free. If you already have an admission ticket, you do not need to pay again, but you do need to book a time to visit. Please book a visiting time for each member of your party, including children and carers.
Your visit will give you up to three hours to explore Milestones and all it has to offer. An announcement will be made over the public address system to let you know when your visit is coming to an end.
Please do not visit if you or any members of your household are showing symptoms of COVID-19 or if you have been in contact with anyone who has it. Information on how to re-book or cancel your visit is detailed on your booking confirmation.
Our opening days and hours are available to view online. Please check before you visit.
Social distancing and hygiene
During your visit, we ask that you follow our guidelines on social distancing and hygiene to help keep us all safe. We are operating a one-way system at Milestones, which is indicated by signage throughout the museum. Perspex screens have been installed at all transaction points. Hand sanitiser stations are positioned at the entrance to the museum, lifts, stairs, counters, exits and other key locations around the museum. To keep everyone safe, please wear a face covering when visiting Milestones Museum.
Our main visitor toilets on the lower level are open, please observe the one-way system in operation. Toilet facilities on the top floor are open on request only, please speak to a member of staff for assistance.
Food and drink
Where to eat
Visit Milestones' Rooftops Café for fish and chips, soup, savoury pastries, sandwiches, children's meals, hot and cold drinks, ice cream and more. Food and drink can be consumed either inside the café or at our outdoor seating area. Our pub, The Baverstock Arms, is unfortunately currently closed under tier two regulations.
How to order
We are operating table service only at the Rooftops Café, for both eat-in meals and food or drink to take away. On arrival, please find a table and our team will take your order.
Help us all to stay safe and use cashless payment for any purchases. Please wear a face covering in the Rooftops Café unless you are seated at a table
Visitors are welcome to use our outdoor seating for picnics, however, there is no indoor picnic area.
Our ever-popular Abrahams Sweet Shop is temporarily closed. We have a food treasure hunt trail around the museum, which can be purchased at reception, for all the family to enjoy, with a free World War II sweet ration to claim on completion.
Our gift shop is open as normal. Please use cashless payment for any purchases.
Exhibits and displays
To help keep us all safe, we have reviewed exhibits, interactives and spaces which may pose a risk of spreading the virus. We have had to remove or temporarily close a number of interactives and displays, while others are limited to members of one household only.
Hampshire Cultural Trust is a registered charity. The coronavirus crisis has had a huge impact on all of us. Please donate to help us re-connect our communities through culture.
We’re Good to Go
The Visit Britain We’re Good to Go symbol shows that Milestones Museum has followed government and industry COVID-19 guidelines and that we have processes in place to help keep everyone safe.
At Milestones, we aim to be as accessible as possible to everyone. If you have any questions before your visit, please call us on 01256 639550 or email firstname.lastname@example.org.
Wheelchairs can be hired for use during your visit. Hire is free, but subject to availability: we recommend booking in advance.
Milestones is built on three levels with cobbled floors and tramlines in the Victorian and Edwardian parts of the museum. Some difficulty may be experienced by wheelchair users in this area. The 1930s area is flat, although some parts of the flooring are textured. Both areas have pavements with dropped kerbs. Assistance dogs are welcome.
There are seven allocated accessible parking spaces near the main entrance and space available for coaches and minibuses. Parking spaces for blue badge holders do not need to be booked in advance.
The main doors into the museum are double width and open automatically. There are two lifts available, one either side of the main stairs.
Accessible toilets can be found on both entrance and museum floor levels.
Make the most of your visit to Milestones Museum with our award-winning audio guides. The guides are free to every visitor to use and are available in a number of different languages. The audio guide desk is on the bottom floor of the museum. Audio guides will be thoroughly cleaned after use.
Milestones is the perfect day out for groups of all ages!
Bring your group to Milestones to enjoy the following benefits:
- Discount on admission for groups of 15 people or more
- Pre-booked meal, cream tea or hot drink and cake at our onsite café
- Free entry and meal voucher for coach drivers, plus 10% shop discount
To find out more and to book your group visit, please call 01256 639550 or email email@example.com.
How to get here
By car: exit the M3 at junction 6 or 7. Follow signs for the town centre and brown tourist signs for the Leisure Park and Milestones. Enter the Leisure Park at Entrance B, signposted Milestones. Free car parking is available in front of the museum.
By train or bus: a Centre Shuttle service runs between Basingstoke railway station town centre and the Leisure Park, stopping outside the museum. For shuttle bus information visit: www.basingstoke.gov.uk/centreshuttle.
Milestones is a unique setting for your event, meeting or function. To find out more about the facilities we offer and costs, please call 01256 639550 or email firstname.lastname@example.org.