Pay once, visit all year! With your ticket, you can enjoy unlimited visits to Milestones Museum and return as many times as you like for a whole year!
Your Visit and COVID-19
We have introduced advanced booking to Milestones Museum to help us manage our visitor numbers. You need to purchase an admission ticket and book a visiting time. Booking your visiting time is free. If you already have an admission ticket, you do not need to pay again, but you do need to book a time to visit. Timed visits to Milestones Museum are available in the morning and afternoon, Tuesday - Friday starting at 10:00am and 1:30pm and weekends starting at 11:00am and 2:00pm. Please book a visiting time for each member of your party, including children and carers.
Where can I buy tickets?
Tickets are available to purchase online. Tickets are also available to buy in person at the museum.
How much is my ticket?
|Ticket type||Price - Pay once, visit all year|
|Family ticket (up to 5 people, max. 2 adults)||£47.50|
Prices effective 1 February 2020
What does this include?
Visitors can enjoy unlimited visits for 12 months from the date of ticket purchase.
Will there be any other additional charges?
No, not for normal museum entry, however, throughout the year there may be some events for which there will be an additional charge. These will be advertised on our website.
Does this include all events at the museum?
Certain events may be subject to an additional charge and not included in your ticket, please check our website for more details.
What if I only want to visit the museum once?
Your ticket is valid for one visit or 100! As a charity, a ticket which is valid for 12 months allows us to treat your purchase as a donation.
How can my ticket be a donation?
By purchasing your ticket and selecting to Gift Aid, you are allowing us to treat your purchase as a donation. This enables us to reclaim the tax on your ticket price at 25p for every £1, at no extra cost to you.
Can I give my ticket to a friend to use?
No, all tickets are non-transferable, including children's, that is why we ask you for your personal details on purchase and why we will ask to see some ID on your return visits. If you are unable to provide matching ID, we reserve the right to refuse entry.
What ID do I need to bring?
You are required to bring proof of identification such as passport, driving licence, credit or debit card every time you visit the museum while your ticket is valid. Under 18s are not required to bring ID for entry to the museum.
Do I need to buy/order admission for under 5s?
No. All under 5s go free to the museum.
Do we need to buy/order admission for carers?
No, carers do not need to book a ticket, but do need to show proof of eligibility on entry to the museum.
What paperwork do I need to show when I visit the museum? What if I lose my paperwork?
Your ticket will be issued via email as an e-ticket. You can either print this out and bring it with you, or display your e-ticket to a member of staff using your smartphone/tablet. If you lose your e-ticket, our staff will be able to search for you using the details you provided on purchase. This can be name, email address, post code etc.
Can I buy a family ticket with a friend as this is the cheapest option?
Just as tickets are non-transferable to friends, the family ticket is intended solely for families.
Can I use this ticket to visit other HCT venues?
Your ticket is only valid for entry at the museum you have purchased a ticket for.
Will I be able to use it during exhibitions?
Your ticket is valid for normal museum entry, where there is no additional charge for an event or exhibition. We may occasionally have events or exhibitions for which there is an additional charge.
Why have I received an account activation email?
Accounts are created with our ticketing partner Digitickets and can be accessed at http://hcct.digitickets.co.uk. The account allows you to manage your annual ticket, or renew it. Accounts are not mandatory.
How can I renew my ticket?
Your annual ticket is available to renew online from 30 days before it expires. If your ticket expires, you will need to puchase a new one either online or at the museum. Your ticket will not renew automatically.
To renew online, login to your Digitickets account here: https://hcct.digitickets.co.uk/account/login
Do you provide military discount?
Yes, we provide a 50% military discount available to those with a valid ID. Military discount is only available when purchasing tickets at the museum.